Cancellation Policy

Notice Requirements

*    Registered Massage Therapy: 48 hours notice required
‍*    All Other Services (Physiotherapy, Chiropractic, Vestibular Rehab, etc.): 24 hours notice required

Cancel or reschedule directly through the Patient Portal, or contact us in advance by:

• phone (call, text, or voicemail)
• email

Late Cancellation and Missed Appointments

For Registered Massage Therapy:
*    Cancellations with less than 48 hours notice will be charged the full cost of the scheduled session
‍
For All Other Services:
‍*    Cancellations with less than 24 hours notice will incur both a $40 penalty fee and the full cost of the scheduled session

This policy applies to:

• Cancellations outside the required notice period
• Missed appointments (No-Shows)
• Arrivals more than 15 minutes late

Late Arrival Policy

If you arrive more than 15 minutes after your scheduled appointment time, your session will be considered a No-Show. The session will be forfeited, and you will be responsible for the full appointment fee. This policy ensures we can maintain our schedule and provide complete treatment sessions for all patients.

Options to Avoid Cancellation Fees

• Reschedule to a different time on the same day (subject to availability)
• Arrive within 15 minutes of your appointment time for a shortened session
• Request to be placed on our waitlist when you receive your appointment reminder
• For bad weather (snow, storms, etc.): Contact us in advance to discuss options

Why We Have This Policy

Our cancellation policy helps us:

• Maintain shorter waiting times for all patients
• Provide timely access to care
• Respect the time of our practitioners and other patients
• Operate our clinic efficiently

Late cancellations and missed appointments can lead to:

• Delayed access to care for other patients
• Potential progression of conditions
• Inefficient use of healthcare resources
• Extended waiting times for other scheduled appointments

We urge all patients to please read and respect our policy. Your cooperation helps us provide efficient, high-quality care to everyone in our community.

Ready to get the care you need? Visit our Online Booking Guide to schedule your appointment today!