Privacy Policy

Last Updated: January 16, 2025

Welcome to Vaughan Physiotherapy ("we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our physiotherapy services.

1. Information We Collect

1.1 Personal Information

We collect information that can identify you, including:

• Name, address, and contact information
• Health history and medical information
• Family medical history
• Insurance and payment information
• Emergency contact details
• Appointment scheduling information
• Previous treatments and therapy experiences
• Diagnostic imaging and reports
• Treatment preferences and goals

1.2 Website Usage Data

Our website automatically collects certain information through Webflow analytics, including:

• Demographic information of site visitors
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring websites
• IP address
• Geographic location

2. How We Collect Information

2.1 Direct Collection

We collect information through:

• In-person registration and appointments
• Medical history forms
• Direct communication (email, phone, or in-person)
• Website contact forms

2.2 Automatic Collection

We use Webflow analytics and tracking technologies to collect website usage data automatically. You may opt out of this tracking through your browser settings or by using the opt-out mechanisms we provide.

3. How We Use Your Information

3.1 Primary Purposes

• Providing healthcare services, including physiotherapy, massage therapy, chiropractic care, vestibular therapy, and other treatment modalities
• Assessing your health needs
• Creating and maintaining treatment plans
• Communicating about your care
• Processing insurance claims
• Scheduling appointments

3.2 Secondary Purposes

• Improving our services
• Analyzing website performance
• Understanding visitor demographics
• Marketing our services (with your consent)
• Meeting regulatory requirements

4. Information Protection

We implement various security measures to protect your information:

• Secured and monitored premises
• Password-protected electronic systems
• Staff privacy training
• Encrypted data transmission
• Limited access to personal information
• Privacy agreements with external consultants

5. Retention of Information

We retain personal information for ten years as required by healthcare regulations. After this period, we securely destroy records by:

• Shredding paper documents
• Securely deleting electronic files
• Physical destruction of hardware when disposed

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections to your information
• Opt out of marketing communications
• Opt out of marketing communications
• Withdraw consent for data collection
• File a complaint about our privacy practices

7. Contact Information

For questions or clarifications about your data privacy rights, please contact:

Vaughan Physiotherapy
398 Steeles Ave W Suite 201
Thornhill, ON L4J 6X3

  905-669-1221
  info@vaughanphysiotherapy.com